There is nothing more annoying than having an error appear when you are trying to watch a movie on Netflix. The Netflix Error NW-2-5 is one such error code.
Although frustrating, Netflix error codes are simple to resolve. Here is an explanation of why such an error code appears and how to fix it.
Netflix error code NW-2-5 indicates that there is a network connectivity issue with your device. This implies that your device is unable to access the internet connectivity it needs to run Netflix smoothly. This error is a frequent problem that can be a little difficult to rectify, but if you take the appropriate actions, you can easily handle it on your own.
What’s Causing the Netflix Error NW-2-5?
The Netflix error code NW-2-5 indicates that
- Either your device isn’t connected to the internet
- or there is some other issue that is posing a hindrance between your device and Netflix.
Almost any device that can access Netflix, or even a gaming console, streaming devices like Roku, Blu-ray players, and smart televisions, can face this type of error code. This error can be due to a connectivity issue with your internet service provider, home network, or device. In most cases, your device will show this warning on the screen:
Netflix has encountered an error Code: NW-2-5
How to Fix the Error Code NW-2-5 in Netflix?
Depending on the device you are using, there may be slight differences in the procedure of rectifying the error. To resolve Netflix error number NW-2-5, follow these steps:
Fix 1: Tap on the “Try Again” option given below the error message. Sometimes just a small effort goes a long way.
Fix 2: Give your device a restart.
If you frequently use the sleep mode on your device then be sure that you completely shut it down before turning it back on.
Fix 3: Make sure that the internet connectivity is accessible on your device.
Certain devices can check if there is internet connectivity available on your device or not. Open any app, other than Netflix that requires an internet connection to work. If that app can access the internet, your device is connected to the internet and hence you can move on to the next step.
Fix 4: Check whether Netflix streaming is supported by your network.
For bandwidth-saving purposes or other reasons, some internet providers restrict or disable Netflix or any streaming site. If you’re using a hotel, institution, or other large network to access the internet, check with the network administrator to see if such streaming has been turned off for the area.
Fix 5: Restart your router
Turn off your modem and/or router which is giving you internet access. You can also unplug it and then replug it to resolve the issue.
Fix 6: Check the DNS settings on your device.
You can examine the DNS settings on certain devices, while others don’t let you do that. This step can be skipped if you are unable to check the DNS settings on your device.
Fix 7: Try with an Ethernet connection or improve your WiFi connectivity. A wired connection offers optimal streaming performance.
Fix 8: Uninstall and then Reinstall the app
Uninstall the Netflix app on the device you’re facing the connectivity issue with. After successfully uninstalling the app, reinstall it and log in with your credentials. This might help fix any minor bug which might be causing the connectivity error NW-2-5 to appear.
Fix 9: If you’re watching Netflix through a browser then close the website and clear the browser’s cached data
Fix 10: Temporarily connect your device to a different network.
Although it may seem a little odd, some users who frequently face Error NW-2-5 on their devices have mentioned that this small trick works wonders in some cases. For instance, if this error message appears on your TV which is connected to your home WiFi, then try connecting your TV to your phone’s hotspot.
Fix 11: Speak to your internet service provider.
If you’ve tried all the above solutions and your Netflix is still showing Error NW-2-5, it is time to get in touch with your internet service provider. It’s possible that your modem, router, or streaming device has a physical problem, but it’s more probable that your internet connection is having problems.
ISP-related problems are usually fixed when your internet-providing agency solves the technical issue. So if the issue seems to resolve itself after some time, understand that it was your internet service provider who was at fault.
At last, speak to a Netflix customer support representative about the issue. There’s virtually nothing you can do if there is a problem on their end but wait for it to be resolved.
